FAQ

 

Shipping:

We always offer free shipping to the continental US.  If you are outside the continental US and are interested in a product; please contact us and we will let you know if shipping is available to your specific area.

Please see descriptions for full lead time details. Many of our products are made to order or custom and require anywhere from a 3 to 6 week lead time.

Payment:

We accept Visa, MasterCard, American Express, Discover and Paypal.

Refunds & Returns:

We want you to be 100% satisfied.  We try to give as much detail as possible for every item, so you know exactly what you are getting. If for some reason you are not satisfied with your purchase, you have 7 days to notify us and request a return authorization RA. The item must be in its original, undamaged condition and packaging for a refund of the purchase price - no questions asked. You will be required to pay for the return shipping. To obtain a return authorization please contact us at 888 760-3220 or support@thecrookedwood.com

Warranty:

We guarantee our craftsmanship for products sold in the Artisan section for 30 days.  If you find any defects in manufacturing during the first 30 days, please contact us and we will either refund, replace or repair your item.

If you suspect your product was damaged in shipping, please contact us within 1 week of delivery with both photographs of the damaged item and the shipping container. 

**Please be aware that we use natural products and depending on your environment and care wood products can dry, swell or crack.  This is a naturally occurring process and is not covered by our warranty.  Please see our care page for ideas on how  to keep your item looking its best.

**The saddles we use are vintage and have had wear and tear; that is what gives them character.  Keep in mind that leather is a natural product and depending on your environment and care, it can dry out, crack and tear. Please see our care page for ideas on how  to keep your item looking its best.

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