FAQ

 

Shipping:

We always offer free shipping to the continental US.  If you are outside the continental US and are interested in a product; please contact us and we will let you know if shipping is available to your specific area.

Saddle Stools are made to order, so please allow 4-6 weeks for delivery.

Payment:

We accept Visa, MasterCard, American Express, Discover and Paypal.

Refunds & Returns:

We want you to be 100% satisfied.  We try to give as much detail as possible in every item, so you know exactly what you are getting, but if for some reason you are not satisfied with your purchase you have 30 days to return it for a full refund - no questions asked.

Warranty:

We guarantee our craftsmanship for 90 days.  If you find any defects in manufacturing during the first 90 days, please contact us and we will either refund, replace or repair your item.

If you suspect your product was damaged in shipping, please contact us within 1 week of delivery with both photographs of the damaged item and the shipping container. 

**Please be aware that we use natural products and depending on your environment and care wood products can dry, swell or crack.  This is a naturally occurring process and is not covered by our warranty.  Please see our care page for ideas on how  to keep your item looking its best.

**The saddles we use are vintage and have had wear and tear; that is what gives them character.  Keep in mind that leather is a natural product and depending on your environment and care, it can dry out, crack and tear. Please see our care page for ideas on how  to keep your item looking its best.

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